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Refund Policy


Please read the refund policy carefully before placing an order on

Credit Refund

(1). Credits can be refunded to your AsiaMatch account under the following circumstances: 

    a. You have accidently sent repetitive mails to the same lady at a time.
    b. You have received mail belonging to another recipient.
    c. Mail with identical content has been sent to you more than once by mistake.
    d. Any mail you have received has been proven to be fraud after investigation.
    e. Other reasons provided by you and accepted by AsiaMatch.

(2). Hereby we state evidently our principles of credit refund:

     a. AsiaMatch has established cooperation with local dating and marriage agencies in major cities in Asia and each one is independent. Though they all aim to provide top-quality services, some may be able to provide comparatively better services. Furthermore, the ladies are all unique individuals with different personalities and attitudes, hence their conduct cannot be guaranteed. AsiaMatch hopes you understand that any single agency does not stand for any other, or any single lady for another – they are all independent. If you encounter any problems with a particular agency or lady, please be reminded that you must inform us of the Lady ID so that we can carry out prompt investigations and handle the case effectively. Once you are proved to be in one of the above mentioned situations, your refund can be claimed.

    b. The local marriage agencies which work with AsiaMatch all work on an 'As-Is' basis – no credit will be returned owing to dissatisfaction of mail content or any deviance of profile information a lady has submitted.

    c. Your unused credits cannot be converted back into money or refunded.

Money Refund

(1). You are eligible for requesting a refund for your order of flowers / gift deliveries under the following circumstances:
    a. You may cancel the delivery order and demand a refund only before the flowers/gifts are dispatched.
    b. If the flowers/gifts are not delivered successfully, you will be informed at the earliest possible time and will be refunded.

(2). Unused credits cannot be converted back into money or refunded. If reasons are provided by our clients and are accepted at the discretion of AsiaMatch, credits can be converted back into money and refunded upon membership termination of the client.

(3). The amount of money refunded will NOT exceed the amount you have paid for a particular service or product on


Please contact us if you wish to request a refund for the above reasons. Once your case is qualified, you will be able to receive the refund. Any chargeback of credit card payment without previously contacting us would be considered as dishonest and deceitful. We reserve the right to take appropriate legal actions in our sole discretion.



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