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 1. What is correspondence service and how does it work?
It is a mail forwarding and exchanging service to ensure that you can communicate with ladies with no language or cultural barrier.

When a gentleman submits a letter to the lady, the agency will notify her and process the reply. The agency will provide the lady with free translation services if she does not know English.

Click here to learn more.
 2. How much does it cost to use your correspondence services?
One credit will be deducted from your account for each mail you send or receive via our correspondence service.
 3. Can I attach photos in a mail if I use your mailing system?
Yes, you can attach up to 3 photos in each mail. Photos must be in JPEG, PNG, TIFF, BMP or GIF format. Each photo should be between 20 and 600kb.

Please do not attach any nude or indecent photos in your mail.
 4. How do I know if the mail I have sent have been received and read?
The agency will make every reasonable effort to ensure your messages are delivered to the lady in a timely manner. To check the status of your sent mail, sign in to and go to My Services > EMF Mail > Sent Mails. Then click on "View" beside the corresponding mail under the "Remark" field.
 5. How long will it take to receive the lady's reply?
Generally speaking, you will receive a reply within 72 hours. Please take the translation time into consideration.

This, however, may take longer at times of high demand, and on weekends, when agencies have fewer staff on duty. You will be notified of the reasons if there is a delay in receiving a reply.
 6. Why can't I see new mail when I have received a notification of this?
It is possible that you have read the mail already as, sometimes, notifications arrive at your mailbox a bit later.

Another possible reason is that the mail has been hidden by the agency owing to the discovery of a mistake. If this is the case, please check your credit history. Credits charged will be returned manually for such cases.
 7. How do I forward mail to my email?
By clicking on the link "Forward this mail to my email" at the bottom of each mail, the message will be forwarded to your personal email account (the email you provided during registration).

To protect the privacy of you and the ladies, we do not support forwarding services to other email accounts.
 8. What should I do if I prefer not to receive a lady's reply?
If you no longer wish to receive a lady's reply from our site, you can add her profile ID to your Block List.

However, we recommend you first give signs or hints to the lady otherwise it will leave a very negative impression on her and the agency. Please provide an appropriate reason to the lady out of courtesy.
 9. Can I ask for a credit refund if I am not satisfied with the reply?
The response is delivered to you on an "as-is" basis by the local agency. If you are unhappy about the response, please kindly check our Refund Policy to see if it meets the terms. We will consider whether your credit can be returned based on this policy after thorough investigation.

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