Find the lady of your dreams in Asia Already a member ? Sign in >> | Sign up >>

Technical Issues

 
 1. I am experiencing technical problems while using your site. What should I do?
 
We are sorry that you are facing technical problems while using our services. We suggest you report the problems to our Customer Care and provide us with the following details:
- The URL leading to the error message.
- The error message.
- The date, time and location of access when you last encountered the error.
 
 
 2. What browser and system settings are preferred for AsiaMatch.com?
 
Asiamatch.com works best with tried-and-true versions of Internet Explorer, Mozilla Firefox, and Safari. For Internet Explorer, please install the version 5.5 or above.

Please note that we do not support beta versions of browsers.
 
 
 3. How do I update my Internet browser?
 
If you are not sure which version you have, click on your browser's “Help” menu and select "About". A window will open showing your browser's name followed by the version number.
 
 
 4. How do I prevent my browser from automatically inputting my password?
 
To delete a password your browser has saved, follow the instructions below for your browser type:

Internet Explorer 7.0:
1) In the "Tools" menu, click on "Internet Options".
2) Click on "Delete" under the "Browsing History" tab.
3) Click on "Delete forms" then on "Yes".
4) Click on "Delete passwords" then on "Yes".
5) Click on “Close” then on "OK" at the bottom of the "Internet Options" window.

Internet Explorer 8.0:
1) In the "Tools" menu, click on "Internet Options".
2) Click on "Delete" under the "Browsing History" tab.
3) Check the box for "Form data".
4) Check the box for "Passwords".
5) Click on "Delete" then on "OK" at the bottom of the "Internet Options" window.

Mozilla Firefox:
1) Go to the "Tools" menu then select "Options".
2) Click on the "Privacy" tab.
3) Click on "Settings" on "Private Data".
4) Select "Saved Passwords" then click on "OK".
5) Click on "Clear Now".

To stop Windows from asking you to remember your password, follow the instructions below for your browser type:

Internet Explorer 7.0:
1) Open up an Internet Window.
2) Go to the "Tools" menu at the top of your browser.
3) Click on "Internet Options".
4) Click on the "Content" tab.
5) Click on the "Auto-complete" button and the "Auto-complete settings" screen will appear.
6) Uncheck the box next to "User names and passwords on forms".
7) Click on "Clear Passwords" in the "Clear auto-complete history section".
8) A new box will appear displaying "Clear all previously saved form passwords?".
9) Click on "OK."

Internet Explorer 8.0:
1) Open up an Internet Window.
2) Click on the "Tools" menu at the top of your browser.
3) Click on "Internet Options".
4) Click on the "Content" tab.
5) Click on the "Settings" button in the "AutoComplete" section.
6) Uncheck the box next to "Usernames and passwords on forms".
7) Click on "Delete Auto-complete history...".
8) A new box will appear. Click on "Delete".
9) Click on "OK" to save your changes, then on "OK" in the “Internet Options” box.

Mozilla Firefox:
1) Open up an Internet Window.
2) Click on the "Tools" menu at the top of your screen.
3) Click on "Options".
4) Click on the "Privacy" section on the left side of the window.
5) Click on "Saved Passwords".
6) Uncheck the box next to "Remember Passwords".
7) Click on "Clear".
8) A new box will appear displaying "Remove all saved passwords?"
9) Click on "Remove all passwords."
 
 
 
 5. How do I clear cookies and the cache, and why is this important?
 
Clearing the cookies and the cache is a necessary step if you want to clear your browser's memory. The "cache" is the memory your browser uses to store images of the web pages that you visit. That way, when you visit those pages again, the images will load more quickly.

Microsoft Internet Explorer 6.x for Windows:
1) From the “Tools” menu select "Internet Options".
2) In the “Temporary Internet Files” panel click on the "Delete Files" button.
3) Click on the "Delete Cookies" button and on "OK" when prompted.
4) Click on the "Delete Files" button and select "Delete all offline content".
5) Click on "OK".
6) On the bottom right-hand corner of the “Internet Options” page click on the "Clear History" button, and choose "OK" when prompted.
7) Click on "OK" then close your browser.
8) Re-launch your browser.

Microsoft Internet Explorer 7.0 for Windows:
1) From the “Tools” menu select "Internet Options".
2) Click on "Delete" under "Browsing History".
3) Click on "Delete All" at the bottom then on "OK."
4) Click on "OK" at the bottom of the “Internet Options” window.
5) Re-launch your browser.

Mozilla Firefox:
1) Click on the “Tools” menu and select "Clear Private Data".
2) The "Clear Private Data" window will open, allowing you to select which private data you wish to clear.
3) Make sure that the boxes next to both "Cache" and "Cookies" have been checked.
4) Click on "Clear Private Data Now" to clear the data.
5) Make sure that Yahoo! Personals has not been inadvertently added to your Firefox "Exceptions - Images" list. Go to Tools > Options > Content. Check "Load images automatically". Click on the "Exceptions" button next to this option. Make sure Asiamatch is not listed under "Exceptions - Images".

Other Browsers:
If you are running a browser other than those listed above and would like more information on how to clear your browser's cache, please refer to your browser's help file.
 
 
 
 6. How do I disable my pop-up blocker?
 
It depends on the Internet browser you are using. Below are some tips about how you can disable pop-up blocker for some commonly used browsers:

Internet Explorer 7.0:
1) In the Internet Explorer “Tools” menu click on “Internet Options”.
2) Click on the “Privacy” tab.
3) Under the “Pop-up Blocker” heading, uncheck the box next to "Turn on pop-up blocker".
4) Click on the "OK" button to close the “Internet Options” box.

Mozilla Firefox:
1) Open the "Tools" menu and click on "Options".
2) Click on the “Content” tab and uncheck the box next to "Block pop-up windows"
3) Click on the "OK" button to close the “Options” box.

Safari:
1) Open the "Safari" menu and click on "Preferences."
2) Click on the Security tab.
3) Under the Web Content heading, uncheck the "Block pop-up windows" box.
4) Close the Preferences box.

Yahoo! Toolbar:
1) Click to pull up the "Pop-up blocker" menu.
2) To turn off the pop-up blocker, remove the check mark next to "Enable Pop-Up Blocker".

Google Toolbar:
1) Open the "Settings" menu, then click on "Options".
2) Click on the “More” tab and uncheck the "Enable Popup Blocker" box.
3) Click on the "OK" button to close the “Options” box.

If you are running a browser other than those listed above and would like more information on how to disable the pop-up blocker, please refer to your browser's help file.
 
 

Terms of Use | Privacy Policy |Contact Us

Copyright © 1998-2018, AsiaMatch.com. All Rights Reserved.